Customer satisfaction comes first
Credit packs are one-time purchases and are generally final after checkout. If something feels wrong, contact us within 24 hours and before you use about 1,000 credits so we can help.
1. One-time purchases are final
Pure Humanizer sells one-time access and credit packs through secure SSL checkout. Card payments are processed by Creem. These are not subscriptions. Once a purchase is completed, it is considered final, because delivering the Service uses compute and credit inventory that cannot be returned unused in full.
We are confident most people will love the product. If something feels off, please reach out early so we can help.
2. How we can help
Technical issues
If you hit a product issue, contact us and we will work with you to find a fix or workaround as quickly as we can.
Billing mistakes
Proven billing errors or duplicate charges will be reviewed and corrected.
3. Contact window for help
If you are unhappy after purchase, please email us when both of the following are still true:
- Less than 24 hours have passed since purchase
- Fewer than about 1,000 credits from that purchase have been used
Early contact gives us the best chance to understand the issue and look for a helpful workaround. After that window, or once credits have been substantially used, we generally cannot reverse the purchase because the Service has already been delivered.
4. What this policy does not cover
- Requests made more than 24 hours after purchase
- Requests after about 1,000 or more credits from that purchase have been used
- Dissatisfaction with detector scores alone, where the Service functioned as described
- Purchases made in violation of our Terms of Service
5. How to contact support
- Email support@purehumanizer.com
- Include your account email, Creem order ID if available, and a short description of the issue
- Our team will review and respond as promptly as we can
6. Related policies
This Refund Policy works together with our Terms of Service and Privacy Policy.